Author Archive

I’ve to calm down or how stupid could a hardware vendor be.

Thursday, February 14th, 2013

Hi Folks,

to calm down a little bit… First of all this is not related to IGEL!!!

The Story:

You got a expensive Laptop with an Intel I7 CPU Quad Core, 16 GB RAM, two 250GB SSD drives (one via a Optical Disc Drive Extension Slot/Case) and then you start to install Windows 8 Pro, Windows Server 2012 or what ever and everything is working fine. Now you want to start with virtualization and you go to the BIOS and want to enable the VT Feature for the CPU… Wait… There is no VT Feature in the BIOS? Where is it? The Vendor (in this case A**r but others are not better) do not provide this? Ok, of course it would be a missing feature so you try to contact the Support and try to move the lines up to the Product Manager. Always the same answer: We did not advertise VT and VT will not available for this laptop?!? Taken to much drugs?

Ok, in this case A**r did not advertise VT but for my unterstanding Intel do advertise this as a default CPU feature and disabling this native CPU feature was also not advertised: So are you crazy or better in what time do some Hardware Vendors life? Mid-Age? Stone-Age? Virtualization is a Windows 8 Pro / Consumer OS standard feature (Thank you Microsoft!!!) and nothing special since years also for a lot of other end users and why should someone pay a lot of money for a high end device that comes with a clear design fault (…and this fault is not related to the Hardware! It’s related to humans designing something like that!).

At the end i was able to solve it, first of all i used an older BIOS for this Laptop where a developer forgot to disable the VT related BIOS flags (thanks, someone with common sense is sometimes rare!). These VT Flags are disabled in later (!) BIOS Versions and of course nobody(!) mentioned it in the official BIOS release notes (Common sense gone, great job guy’s! …are you sure you’re doing the right job?  😉 ).

Now iam working fine with a custom build BIOS made by my own, it’s much simpler as it sounds; if you are familar with IT and if you got the same issue you should get a look here http://marcansoft.com/blog/2009/06/enabling-intel-vt-on-the-aspire-8930g/ or here http://www.tempusfugit.ca/sitewatch/bios_menu.html or here http://www.bios-mods.com/forum/Forum-Insyde-Bios-Unlocking-Requests. Of course you should be serious, you do modify your Hardware BIOS on your own risk. Depending on the Hardware maybe a modified BIOS Version’s is already available, check at google.

Why do i wrote this here? I believe there will be a lot of other guy’s be interested in these work arounds and to get Hyper-V or any other VT related solutions to work without be intrested in “What a Product Manager thing’s to enable or disable for the customer”.

If you don’t get it, build it by your own!

Update: I´ve also the opinion that these Vendors should not be allowed to offer Windows 8 Pro as update or directly with a device where elementary CPU features are disabled and this results in an OS limitation. For me this is cheating on the highest level and the argument which was told by the support was mostly: We’re not able to test or support this feature! What a joke, testing was already done by Intel or other CPU Vendors. Fact is, these vendors want to sale the more expensive enterprise devices/laptop’s and this is the only reason. I really get angry and i’am glad that not all vendors do the same.

Cheers
Michael

P.S.: That’s one reason why i really don’t like some major Hardware Vendor’s and when the same vendor’s starting blaming the market because they have a serious sales issue.. Yes, i can unterstand this and your PM should start thinking about building limitations without any sense for expensive high end consumer products. Customers like me don’t like this and will prefer an other Vendor the next time, this is a promise.

Unofficial IGEL FAQ Project launched

Tuesday, February 12th, 2013

Hi Folks,

today we launched the Unofficial IGEL FAQ Project to provide you simple access to FAQ’s. The Unofficial IGEL FAQ Project can be found here: www.cloud-client.info or as direct link thru the right menu in this Blog.

Please note, we do not provide any warranty to the use of this FAQ and you’re required to test and confirm everything by your own.

The FAQ Project starts with over 100 IGEL related FAQ’s related to all possible Topics like Hardware Support, Trouble Shooting and much more.

Have Fun

Michael

Windows 8, Metro Style Apps and Sysprep

Friday, February 8th, 2013

Hi,

very often i got an issue with Windows 8 and Metro Styles Apps, the issue is quite simple… If some user has updated the Metro Style Default Apps coming with Windows 8, syprep will not work anymore. There are some descriptions on TechNet how to fix it but in reality this fix doesn’t work or don’t provide the result it should be.

I don’t know why Microsoft has implemented the handling for Metro Apps in this way but from my opinion this is really a poor design how to handle the default Apps during a Sysprep and strongly needs to be fixed or changed if this is really a “design” related issue (I know nobody solving this issue with the three mentioned solutions in the TechNet Article to get Sysprep working again!).

So if you have to deal with Windows 8 for VDI/Provisioning don’t deal with the Metro App’s in any way on your Master Image(s)!

Cheers
Michael

P.S.: I forgot, Windows 2012 shows the same behavior…. 🙁

Upcoming IGEL Dual Core devices…

Thursday, February 7th, 2013

Hi Folks,

if you visit the IGEL Website you maybe noticed the CeBit disclaimer/Ad, in this Ad IGEL announces the presentation for upcoming Dual Core devices (UD3 and UD5). Currently no Information about the exact release date is mentioned here but it should be during 2013. Also it looks that these devices will not directly replace the UD3 or UD5, so these devices would be seperate devices like “UD3 Dual Core” or similar.

Cheers
Michael

P.S.: IGEL also announced the Windows Embedded 8 Standard Client for the CeBit presentation too… But without an exact release date.

IGEL announces RDP 8 support for Windows ES 7 (Windows 7 based) devices for end of February

Thursday, February 7th, 2013

Hi Folks,

IGEL announced RDP 8 support for Windows ES 7 based devices, read also here: https://www.igel.com/company/press-media/press-releases/single-view/article/igels-latest-firmware-update-integrates-microsoft-rdp-80-with-new-remotefx-features-for-a-better.html

Cheers
Michael

P.S.: I’ve got already some request regarding RDP8 for Linux, it will follow for sure but needs some more development from IGEL incl. certification thru Microsoft and can not be compared with incl. “just” the RDP8 Client from Microsoft for Windows 7 based Systems. So don’t panic, iam quite sure it will follow!

Tip: Mousewheel is not working after optimizing a profile from IGEL Linux 3 to IGEL Linux 4

Wednesday, February 6th, 2013

Hi Folks,

if you are using older IGEL LX based Thin Clients like the Compact 3210 LX (IGEL Linux 3) and you just migrate to new Universal Desktop LX devices you might want to keep your old profiles in the IGEL Universal Management Suite.  In general this upgrade (“Profile optimized for” in the UMS Console) works fine but if you have configured a Wheelmouse in the old Profile: You have to configure this again after you “upgraded” the Profile to an Universal Desktop LX firmware.

Thanks to the Lady for sharing this information with us, i did not note it before.

Cheers
Michael

cloud-client.info mainsite is now online

Saturday, February 2nd, 2013

Hi Folks,

to provide a simple access for the downloads a mainsite is now online via www.cloud-client.info. I’ve wrote the site without spending to much time in it but it should be enough if you’re looking for a fast file access.

Cheers

Michael

P.S.: I will change the colors for the download sites later and the rating for the files is based on the download stats.

Tip: Fixing mouse pointer issues with IGEL Universal Desktop LX/OS

Friday, February 1st, 2013

Hi Folks,

this is really rare but sometimes it might happen that you have issues with the display of a mouse pointer in an ICA or RDP session. If this is the case, try first this setting: IGEL Setup or Profile->System->Registry->x.xserver0.sw_cursor

Mostly this will fix the issue.

Cheers
Michael

Whitepaper: IGEL Universal Desktop LX/OS lock down in 15 minutes or Pimp my IGEL! Part 2

Thursday, January 31st, 2013

Hello Folks,

a new Whitepaper is available to show you how you can lock down a IGEL Universal Desktop LX/OS in less then 15 minutes to provide mininum User access and maximum security. The download is available here: http://www.cloud-client.info/whitepaper/WhitepaperIGELUniversalDesktopLXOSLockDown.pdf

Cheers
Michael

New Firmware: IGEL Universal Desktop ES Version 2.13.10x

Wednesday, January 30th, 2013

IGEL Universal Desktop ES
=========================
Version 2.13.102
24. Januar 2013
Supported devices: UD3-x30 ES, UD5-x30 ES
Notes:
Drivers:

– OmniKey Cardman 3×21: 1.2.6.5
– Realtek RTL8139: 5.398.613.2003
– Realtek RTL8168: 5.782.0114.2011
– Realtek RTL8167: 5.663.1212.2006
– VIA WLAN VT6656: 1.69.0.1000
– RaLink RT73 USB: 1.00.04.0000
– VIA HD Audio VT1708B: 6.0.1.10400
– VIA VX855: 6.14.10.0.222
– VIA MSP I/O APIC: 6.0.00.0300
– RaLink RT 2500 USB: 2.01.01.0000
– VIA VX900: 6.14.10.0388
– RaLink RT2500 PCI: 3.02.00.0000
– RaLink RT61 PCI: 1.02.02.0000
– DLink DWA 131: 1084.12.0805.2009
– Intel Centrino WLAN N-1000: 15.1.0.18
– AMD PCnet Family: 4.38.0.0
– 3COM 3CR990 Fibre: 3.00.00.0023
– 3COM 3C900B-FL: 4.5.0.0
– Prolific PL-2303 USBtoSerial: 2.0.2.8
– FTDI UsbToSerial: 2.02.04
– Realtek HD Audio: 5.10.0.6343
Applications:

– .NET: 3.5 Sp1
– Ericom PowerTerm: 9.0.1.203
– Ericom WebConnect: 5.6.1.1000
– Sun JAVA RE: 1.6 Update 18
– VMWare View Version: 5.2.1 build-937772
– Fabulatech USB for Remote Desktop: 3.1.3
– Tight VNC Server: 1.3.10
– Citrix PM Agent: 4.5.124
– SAP GUI JAVA for Windows: 7.10 R 7
– Sumatra PDF Reader: 2.1.1
– Leostream Connect Client: 2.7.129.0
– NXClient: 3.4.0.7
– Thin Print: 8.6
– Citrix Receiver: 3.3
– Quest vWorkspace Client: 7.6
– Ekiga VOIP Client: 3.2.6
– MS RDP Client: 7.0
– NCP Enterprise Client: 9.30
– Client for RedHat RHEV-D: 3.0-26
– USB Redirection for RedHat RHEV-D: 3.0-26
– Internet Explorer: 8
– Windows Media Player: 11
New features:

– [Software]:
– Update Cortado Thinprint .Print client to version 8.6.
– Added Sumatra PDF Viewer 2.1.1 as new standard PDF viewer.
– Updated VMware View Client to version 5.2.1
– Updated Quest vWorkspace to version 7.6.
– [System]:
– Added user configuration for taskbar grouping
(IGEL Registry: userinterface.desktop.user%i.taskbargroupsize,
userinterface.desktop.user%i.taskbarglomming).
– Added Partial Update to support installation to all drives
– Updated to latest Microsoft updates/hotfixes
– [Driver]:
– Updated Omnikey Cardman driver to version 1.2.6.5.
Bug fixes:

– [System]:
– Fixed configuration of network linktype settings during
snapshot process
(Setup: Network->LAN Interface->Interface 1;
IGEL Registry: network.interfaces.ethernet.device%.linktype).
– Fixed problem with VMware View USB redirection and IGEL
Standard feature set.
– Fixed Fabulatech USB for Remote Desktop to be activated
with IGEL Setup.
– Fixed problem with special characters(e.g. ü, ä, ö) during
Citrix Receiver password input.
– Fixed RDP configuration to set the domain value if no user
is configured.
– Fixed problem with hanging Partial Updates.
– Fixed Citrix Receiver protocol logging.
Known Issues:

– A device connected over WLAN cannot be scanned by UMS if the first
ethernet adapter is disabled in device manager.
– UMS-Agent BOOT commands:
* Get settings from UMS over WLAN fails at boot time
* Re-Registration of client after firmware update over WLAN
fails at boot time
-[FABULATCH]: Fabulatech USB for Remote Desktop is currently
not working with XenDesktop.

Whitepaper: Using GPRS/UMTS Devices together with IGEL Universal Desktop LX/OS

Tuesday, January 29th, 2013

Hello Folks,

a new Whitepaper is available here:  http://www.cloud-client.info/whitepaper/WhitepaperUsingUMTSGPRSwithIGELLXOS.pdf

Please note: No Support or guarantee at all, i’ve not tested this with the IGEL UD2 Multimedia ARM device!

Cheers
Michael

One year blog.cloud-client.info and some changes coming up….

Friday, January 25th, 2013

Hello Folks,

in a few days this blog will celebrate the 1st year anniversary and it’s time for a few changes and also a small look back.

In the first year we got now more then 110.000 Visitors (unique visits) and i want to thank you for your interest and also the nice feedback provided by users. Now a small view in the future:

1) As add-on to this blog a new english forum is available, you can use this to ask specific questions and also to provide help, suggestions and solutions to other users. The use is free of charge in general! The URL is http://forum.cloud-client.info , it’s currently in beta state and the final look and feel incl. the forum topics might change in the upcoming weeks. You can find a link to the forum also in the right menu.

2) I will add some discret advertising to this page, cloud-client.info has no sponsors and to keep it intependent incl. funding a new project which i have in mind + server upgrades: This step needs to be done…

Thank you and i hope that this blog will be helpful for you in the future!
Cheers
Michael

UDC migrated: HP Elitebook 6930p

Wednesday, January 23rd, 2013

Hi (…again) !

i just tested migrated a HP Elitebook 6930p with the IGEL Universal Deskop OS Version 4.11.170 (non public release) and here are the results:

HP Elitebook 6930p  

Ethernet 1000/100/10: Working
WiFi: Working
Touchpad: Synaptics (working with 4.11.170, not working with 4.11.100: if you’ve issues with touchpads ask the IGEL Support for this none official release)
USB Ports: Working
Audio: Working
Webcam: Working
SD Card Reader: Working
Smart Card Reader: Not working
Fingerprint Reader: Not tested
GFX (Intel GM45): Native Driver support is working (requires Advanced License from IGEL) incl. Dual Screen (cloned and extension)

Cheers
Michael

Migrated with UDC: HP Elitebook 8560p

Wednesday, January 23rd, 2013

Hi,

i just tested migrating a HP Elitebook 8560p with the IGEL Universal Deskop OS Version 4.11.170 (non public release) and here are the results:

  HP Elitebook 8560p

Ethernet 1000/100/10: Working
WiFi (Atheros): Working
Touchpad: Synaptics (working with 4.11.170, not working with 4.11.100: if you’ve issues with touchpads ask the IGEL Support for this none official release)
USB Ports: All working incl. the USB 3.0 ports (!)
Audio: Working (Need to be switched from HDMI to Analog Audio, see here: https://blog.cloud-client.info/2012/12/18/tip-solving-audio-issues-with-igel-universal-deskotp-os-udc-migrated-devices/
Webcam: Working
SD Card Reader: Working
Smart Card Reader: Not tested
Fingerprint Reader: Not tested
GFX ( ATI 7400m): Only VESA Mode supported, no dual screen support but no issue regarding the display resolution: 1600×900 did also work with VESA mode during my test.

Cheers
Michael

Video: IGEL company video

Tuesday, January 22nd, 2013

Hello Folks,

there is a nice new company video available from IGEL: http://www.youtube.com/watch?v=8L2uedpFD1k

Have Fun

Michael

Tip: Wake on LAN/Magic Packet information collection and check list

Monday, January 21st, 2013

Hello,

very often i’ve been asked related to Wake On LAN and mostly people are not getting it to work. Please note: WoL/Magic Packet’s is a technology created by AMD and not IGEL!

Setting up WoL mostly requires good networking skills and the right infrastructure, so you have to figure this out: There is no “general” tip or configuration at all!

Here are some good 3rd Party information sources:

http://en.wikipedia.org/wiki/Wake-on-LAN (english)
http://de.wikipedia.org/wiki/Wake_On_LAN (german)
http://support.amd.com/us/Embedded_TechDocs/20213.pdf (AMD Tech Specs for Wake on LAN)
http://technet.microsoft.com/en-us/library/bb932199.aspx ( Troubelshooting WoL-Microsoft Technet)

Checklist for WoL:
1) In general make sure that WoL/Magic Packet’s are supported by “ALL” of your network devices like routers and switches.
2) Do not hard power off your devices (power disconnect), by definition WoL will not wake up a device after a hard power off!
3) WoL do not work thru WiFi (WoL is pre-WiFi time), for VM’s and/or devices with an Intel 10GB network card (not supported by Intel)!
4) Play around with the Wake on LAN configuration in the IGEL UMS Administrator or for Universal Desktop LX/OS you can also perform some configuration task thru System->Registry->network.interfaces.ethernet.device0.wol. Attention: Make sure what you’re configuring, otherwise the device will be powered on very often… 😉
5) Make sure the ARP cache/table (for Switches/Routers)  is large enough, typical symptom: Wake on Lan is working for a few hours after the device is (soft-) switched off, then it doesn’t work anymore from one second to an other. Cheap retail switches mostly provide a very limited ARP cache and/or high end switches needs to be configured in the right way to handle this.

Dealing with Wake on Lan is tricky and you should figure out which component’s are creating the issue but in 99,99999% it’s not the (IGEL) end device!

Cheers
Michael

Tip: Windows ES/ES W7 loosing login script mapped user drives if a domain is joined

Monday, January 21st, 2013

Hello,

if you’re using a Windows based IGEL Client in a Domain it happens that mapped User Drives are lost after a few seconds, to prevent this disable in the IGEL Setup / Profile->System->Registry network.usesmbmountconfig

After this setting is disabled the mapped user drives will be not removed anymore.

Cheers
Michael

Tip: Automatic start/restart for IGEL Universal Desktop LX/OS without IGEL UMS or wake on lan

Monday, January 21st, 2013

Hello Folks,

sometimes it’s not possible to use wake on lan or the IGEL Universal Management Suite to start a client in the morning.. So what can you do in a case like this?

There is a nice Linux command called “rtcwake”, the “rtcwake” command can control the BIOS in combination with the real time clock in your device to perform some power management actions here.

For example the command rtcwake -m mem -s 10 will suspend the device for 10 seconds and then the device is back in action, it’s only one sample. To use the command to start the client at a specified time just enter something like rtcwake -m no -l -t $(date +%s -d ‘tomorrow 07:50’)

The mentioned command will configure everything and perform a system restart “tomorrow” at 7:50am, be aware this sample is not able to handle the weekend! Of course you can play around with this command, there is a good description available here: http://www.howtogeek.com/121241/how-to-make-your-linux-pc-wake-from-sleep-automatically/

I’ve tested this with the IGEL UD5 and a Universal Desktop migrated PC but it can be that this will not work on all migrated devices because the hardware needs to support it (ACPI compliant). It will also not work if you disconnect the device from power!

To use this i recommend to setup a cron job (running Monday-Thursday), see also here: https://blog.cloud-client.info/2012/10/03/tip-running-a-scheduled-job-on-an-igel-universal-desktop-lx-os-without-a-management-server/

You can also use this by using the IGEL Setup->System->Firmware Customization->Custom Commands->Desktop Commands->Custom Command Desktop Final or as seperate command/script but please be aware: In this case you have to take care for the weekend’s.

Have Fun
Michael

P.S.: Use this on your own risk!

Update: IGEL Universal Desktop LX/OS Quick Command Reference

Monday, January 21st, 2013

Hello Folks,

a new version of the IGEL Universal Desktop LX/OS Quick Command Reference is available here: http://www.cloud-client.info/whitepaper

Cheers

Michael

cloud-client.info IGEL Universal Management Suite Appliance for Microsoft Hyper-V Version 2.1

Monday, January 14th, 2013

UMS Appliance 2.1 thru RDP

Version: 2.1

Release Date: 14.01.2013

Copyright 2013 cloud-client.info

EMail: blog@cloud-client.info

This is a non commercial release without any official support by IGEL Technology or cloud-client.info.

Use on your own risk, the publisher is not responsible for any damage or issue related to the use
of this free release.

Requirements for the VM:
2 GB RAM
20 GB HDD

Donate:
If you want to invite me to a beer for my work, just make a donation via
https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=EGTTX7B49U56G

Getting started:
Copy the folder cloud-client.info IGEL UMS Appliance 2.0 to your Hyper-V VM folder.
Import the VM via the Hyper-V console and set the Network Card to the Network you want to connect to.
Start the VM, by default the VM will pick up a DHCP address. If you want to use a static IP you can
configure this in the DHCP Server by assigning a IP to the VM’s MAC-ID (see below).
After the vm is startet open the VM console and login to the System with the username igel (credentials
see below. Now you can assign also a static IP (Network setup is on the right in the top menu).
On the desktop you can see two links to open the UMS console or administrator tool.

Note: I’ve setup default directory rules, new clients will directly moved to the device folder. You can
motify this of course depending on your needs.

Tested with:
Windows 8 Hyper-V
Windows Server 2012 Hyper-V
Hyper-V Server 2012

Users:
Default User: igel Password: igel
Root User: root Password: igel
IGEL UMS Main User: Administrator Password: igel
IGEL UMS Sub Admin User: igel Password: igel
FTP User: igel Password: igel

Operating System:
Ubuntu 12.04

Network:
Hostname: umsappliance
IP: DHCP
MAC-ID: 00-15-5D-67-3E-08 (Do not change the MAC-ID!)

Installed Services:
IGEL Unversal Management Suite 4.03.200 with enabled automatic registration for thin clients (DHCP or DNS entry required!) incl. cloud-client.info UMS Template 1.0.40
Telnet Service
VNC Service
Firewall (Disabled by default)
XDMCP connections enabled (Free Windows XDMCP Client=http://sourceforge.net/projects/xming/files/)
RDP connections enabled, the appliance do now accept RDP connections done by any RDP client incl. Microsoft’s MSTSC.exe

Changelog:

2.1

– Updated IGEL Universal Management Suite 4.03.200
– Removed old Windows folders from user igel’s home folder
– Moved File Source from root folder to user igel’s home folder (folder: UMS_Files), public name: update
– Fixed display issue with conky system information tool

Download: http://www.cloud-client.info/umsvahv/cloud-client.infoIGELUMSAppliance2.1.rar

Cheers
Michael