Archive for October 2nd, 2012

Fix: Freezing Firefox Browser in IGEL Universal Desktop OS/LX

Tuesday, October 2nd, 2012

Hello,

some Users have reported some issues with a freezing local Firefox Browser in the IGEL Universal Desktop LX/OS.

This freeze is not IGEL related but it seems to be an issue with older Versions of the Firefox Browser and/or memory, i’ve run also into the issue with an device running 24/7 in browser kiosk mode (public internet terminal) but now it’s fixed for me.

 To fix this perform one or more of there following steps:

1) Update to Firmware Version 4.10.100 (updated Version of Firefox)
2) In the advanced configuration of the BIOS make sure you have assigned at least 128MByte of RAM for the graphic memory in the Advanced Menu
3) Try a different version of the Adobe Flash Player, you can download different Versions from the Adobe Flashplayer download site and not all versions provide the same stability from my point of view.
4) For Universal Desktop OS converted devices make sure you’re device have at least 1GB of RAM

 Cheers

Michael

Posted in IGEL Universal Desktop LX/OS (x86) | No Comments »

Tip: Enabling/Disabling Windows Services for IGEL Universal Desktop ES / ES W7 (Sample VMWare View USB Redirection)

Tuesday, October 2nd, 2012

Hello,

sometimes IGEL do some changes to the default Firmware configuration, for this example i point to the VMWare USB redirection service which is now disabled by default. (Why is simple… Running to much different USB redirection services at the same time is a bad idea and can produce conflicts depending on the USB device, like funny blue screens.).

If you now want to enable the service thru the local IGEL Setup, this is simple to do and you can find the configuration in the Accessoires->Windows Services Tab. If you want to perform this task  thru an UMS Profile it’s sometimes more tricky, if the new firmware setting is not available in the UMS Console GUI as example.

So first upgrade your profile to the latest firmware version; select your profile and then change “Optimized for”.

Now open the profile and select System->Registry-> System->winservices, try to find the service you want to enable; in our sample “start_view_usb_redirection” and save the profile after you have enabled the service. Assign the profile to your Clients (if not already done) and after a reboot: Tatata, the service is running.

If you require more references regarding the IGEL Registry try out our Whitepaper which is available here: http://www.cloud-client.info/whitepaper/WhitepaperBasicGuidetotheIGELThinClientRegistry.pdf

Cheers

Michael

Posted in IGEL Universal Desktop ES / ES W7 | No Comments »

Tip: IGEL UMS is not able to detect system proxy to fetch firmwareupdates for the Universal Firmware Update feature

Tuesday, October 2nd, 2012

Hello,

sometimes it can happen (UMS Version 4.01.500 or higher) that the UMS Server did not detect the System Proxy for the Universal Firmware Update Feature. If this happens you are not able to download Firmware’s thru the UMS Console from the IGEL download Server and you have to download the Firmware by your own.

To fix this open a DOS console and execute “C:\Program Files\IGEL\RemoteManager\rmguiserver\bin\tomcat5w.exe //ES//IGELRMGUIServer”

Open the JAVA Tab and make sure that the following entry exists in the field “Java Options”: -Djava.net.useSystemProxies=true

If this entry exist and it still doesn’t work, remove the entry and add the following Options:

-Dhttp.proxyHost=your_Proxyhost

-Dhttp.proxyPort=your_Proxyport

If your Proxyserver require an authentication add also:

-Dhttp.proxyUser=your_UserName
-Dhttp.proxyPassword=your_Password

This should fix the issue, of course without any warranty and test this first!

Cheers
Michael

Posted in IGEL Universal Management Suite | No Comments »